Proven experience, expertise, and leadership

Zann & Associates is a management consulting firm headquartered in Denver, Colorado, specializing in business diversity and inclusion strategies. Clients throughout the nation – corporations, non-profit organizations, and governmental agencies – rely on us to differentiate their small business programs, enhance their competitiveness, and contribute to profitability. We do this by offering three complementary services:

  • Supplier diversity strategies
  • DBE/SBE and M/WBE program development and management
  • Public outreach strategies
Our philosophy

At Zann we believe an organization must understand and reflect the diversity of its target market and stakeholders to sustain continued growth. In today’s global marketplace differentiation is essential. Well-designed diversity and inclusion strategies, aligned with organizational objectives and supported throughout the organization, are business drivers that ensure your company’s programs stand apart from the competition.

Industry experience

Established in 1993, Zann & Associates offers a depth of experience in a broad range of organizations, both private and public, including construction, financial services, healthcare, non-profit organizations, real estate, state and local government, transit, and transportation. Our experience enables us to provide strategic advice and recommendations to your organization, leveraging best practices used within and across industries.

Our Approach

We strive to create a trusting relationship with our clients while helping them identify opportunities and leverage resources to create innovative and practical solutions. Our comprehensive, focused approach includes 5 key steps:

  1. Discovery – Zann conducts a thorough assessment of your organization to understand your unique circumstances and needs.
  2. Strategy – We team with you to develop a strategic plan that serves as the blueprint for achieving objectives.
  3. Training –We provide training to internal and external stakeholders, as necessary, to build awareness, cross-cultural competency, and engage champions for long-term change efforts.
  4. Metrics – Together, we identify and develop measures for program success.
  5. Execution – As an added resource, we work within your organization to manage and monitor your program’s efforts.
Our commitment to you

We work persistently to cultivate long-term, trusted partnerships with our clients to deliver unquestionable quality and superior services.

President’s profile

Suzanne Arkle, founder and president, brings a wealth of leadership and industry experience to Zann. Prior to forming Zann & Associates, Ms. Arkle was vice president of economic opportunity for the Chicago Urban League. In that capacity, she directed and impacted the utilization of minority-owned and women-owned businesses on capital-improvement projects valued at over $3.5 billion.

While serving as deputy director of the Ohio Environmental Protection agency, Ms. Arkle created an alternative financing method for state facilities. Before that, she served as a petroleum planning analyst with Exxon Corporation in New York.

Ms. Arkle has developed a comprehensive D/SBE strategy  and program for the only transit public private partnership in the nation.  The strategy included process definition, program monitoring and execution, development of supporting guidelines, tools and metrics, creation of business leader’s roundtable and forums to regularly solicit input from external stakeholders in the community, design and oversight for a model bonding and financial assistance program for contractors, design and oversight for a model mentor/protégé program, and training and supervision of compliance staff.  Ms. Arkle has established an invaluable level of credibility and has been the architect for a process that is viewed as a model by the US Department of Transportation, Federal Transit Administration.

Ms. Arkle also led the development of a comprehensive diverse business strategy and program for a global construction, engineering, and mining company with a strong presence in Colorado.  The engagement included an assessment of internal and external stakeholders, three-year strategy development, program monitoring and execution, and on-going consulting with a cross functional diversity council.  Ms. Arkle was influential in helping this client enhance its reputation and brand in the diverse business community which resulted in three awards by minority associations.  The program approach has been established as a model framework for launching business diversity efforts enterprise wide.

Ms. Arkle frequently speaks on the subjects of diversity and inclusion strategies and entrepreneurship. A leader in the Denver community, Ms. Arkle is active in the following organizations:

  • American Public Transportation Association (APTA), member
  • Conference Of Minority Transportation Officials (COMTO), member
  • Women Transportation Seminar (WTS), member
  • Craig Hospital Foundation, Board member
  • International Women’s Forum, Colorado Chapter, President and Board

Contact us to create an effective business
diversity and inclusion strategy.